Terms of Service

Effective date: July 22, 2026  |  Last updated: July 22, 2026  |  Version 1.0

1. The Services

Runix provides AI infrastructure products and services, including a unified LLM gateway, managed data pipelines, application solutions, and related custom development and support. Specific scope, specifications, and service levels may be defined in an order form, statement of work, or separate agreement, which takes precedence over these Terms in case of conflict.

2. Accounts and API keys

1. You agree to provide accurate, complete registration information and keep it up to date;
2. Accounts and API keys are for your (or your organization's) use only. You are responsible for safeguarding your credentials and for all activity under your account;
3. Notify us immediately at contact@runixcloud.io if you suspect unauthorized use of your account.

3. Acceptable use

You agree not to use the Services to:

• Violate any applicable law or regulation, or infringe the rights of others, including intellectual-property and privacy rights;
• Create, distribute, or promote unlawful, harmful, or abusive content;
• Attack, probe, scrape abusively, overload, or disrupt the Services or other users;
• Attempt to circumvent usage limits, security measures, or billing;
• Resell the Services without our written authorization.

We may warn, throttle, suspend, or terminate accounts that violate this section, and we reserve all legal remedies.

4. Fees, payment, and refunds

1. Fees. Pricing is usage-based, subscription-based, or project-based, as published on our pricing page or agreed in an order form;
2. Payment. Payments are processed by licensed third-party payment processors. Credits or service periods take effect upon payment confirmation;
3. Receipts and invoices. Itemized receipts are provided for every payment; formal invoices are available for enterprise agreements;
4. Refunds. (a) Unused prepaid credits are refundable to the original payment method upon request during the service period; consumed amounts are non-refundable. Refunds are processed within 15 business days of verification. (b) If the Services are continuously unavailable beyond the thresholds in an agreed SLA, you may claim the remedies defined there. (c) Refunds for custom development work are governed by the applicable statement of work;
5. Late payment. For invoiced accounts, we may suspend the Services for overdue balances and charge reasonable late fees where permitted by law.

5. Customer Content and data

1. You retain all rights to the data you submit to the Services ("Customer Content"). You grant us only the limited rights needed to provide the Services;
2. We do not use Customer Content to train models and do not disclose it to unrelated third parties. Our handling of personal information is described in the Privacy Policy, which forms part of these Terms;
3. You represent that you have all rights necessary to submit the Customer Content and that its use with the Services does not violate any law or third-party right.

6. Intellectual property

1. The Services, including software, documentation, and design, are owned by Runix or its licensors. No rights are granted except as expressly stated;
2. You may not copy, modify, reverse-engineer, rent, or sell the Services except as permitted by law or our written consent;
3. Deliverables of custom development are owned as specified in the applicable statement of work.

7. Service changes and availability

1. We work to keep the Services continuously available and will give advance notice of planned maintenance;
2. We are not liable for interruptions caused by events beyond our reasonable control, including upstream provider failures, network outages, or force majeure, though we will make reasonable efforts to mitigate their impact;
3. You may stop using the Services and close your account at any time. Sections that by their nature should survive (including fees owed, IP, disclaimers, and limitations of liability) survive termination.

8. Disclaimers

AI-generated output is probabilistic and may be inaccurate. Output is provided for your evaluation and use at your own discretion and does not constitute professional advice (legal, medical, financial, or otherwise). THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUNIX WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT.

10. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute amicably; failing that, disputes will be resolved in the state or federal courts located in Wyoming, and each party consents to their jurisdiction.

11. Changes to these Terms

We may revise these Terms from time to time. Updated versions will be posted on this page with a revised "Last updated" date, and material changes will be announced prominently. Continued use of the Services after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms: contact@runixcloud.io